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ITIL v3 Foundation Online Training
(ES-WBT-ITILV2
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Summary:
InteQ's ITIL v3 Foundation Online Training is a self-paced, multimedia e-learning course, available 7/24. The content is delivered through a learning platform which was awarded "The Service Management Innovation of the Year" by the IT Service Management Forum, itSMF, in 2001. |
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Course Offered By:
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Course Cost:
$495.00
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Financing:
Financing is not available |
Course Duration:
Not Available
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Course Type:
Self Paced
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Description:
Learning Objectives
* Understand the ITIL Framework (what, why, where, when, and basic how)
* Identify the key principles and concepts of IT Service Management.
* Identify the benefits of implementing ITIL in an organization.
* Identify Service Management processes and understand how they map to the Service Lifecycle.
* Identify the basic concepts and definitions related to the Service Lifecycle.
* Identify the activities and roles involved with the Service Lifecycle.
* Identify the relationships among the components of the Service Lifecycle and understand how they map to other components.
* Identify the factors that affect the effectiveness of the Service Lifecycle.
* Recognize the advantages and benefits of using a methodology framework like ITIL.
* Be aware of the key success factors for implementation of ITIL based processes.
* Have an appreciation for the considerations related to an ITIL driven project.
* Have been prepared for successful completion of the ITIL Foundation Certification training exam at the end of the course.
Audience
* IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators.
Prerequisite
* None, although familiarity with IT Service Delivery will be helpful.
Includes
* Introduction to IT Service Management
* Service Strategy
* Service Design
* Service Transition
* Service Operations
* Continual Service Improvement
* ITIL Certifications
* ITIL Examination Preparation
* ITIL Foundation Study Guide
Exam & Details
* Type : Multiple choices, 40 questions.
* Duration : Maximum 60 minutes.
* Delivery : An optional one-hour certification examination following completion of the course. Certification is through the Information Systems Examination Board (ISEB) or EXIN and may be taken at any of the Prometric learning centers around the world.
To locate a Prometric training center and register online, go to www.2test.com and select the EXIN ITIL exam: EX0-101 ITIL Foundation v3.
*The cost of this class does not include the certification examination fee.
System Requirements
* Computer:Pentium IV CPU or equivalent with 1MB RAM, VGA graphics capability with min. 512K video RAM, MPC compliant sound card with attached speakers or headphone is recommended, Microsoft compatible mouse, minimum 1024 x 768 pixel resolution.
* Internet: A 56Kbps or higher Internet connection
* Software: Microsoft Internet Explorer 6.x or higher browser with font setting of Medium (default), Macromedia Flash Player 8.0. |
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Applicable Vendor Technologies:
ITIL
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Associated Disciplines:
Other Information Technology
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