This basic course is designed for systems analysts, business analysts, IT project managers, associate project managers, project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, and program managers.

• Explain the roles and responsibilities of the business analyst and the process for analyzing business systems, including how to determine a business system's health
• Identify business processes that could become more streamlined
• Communicate with stakeholders to understand their process needs as well as their perceptions of the problems
• Explore different facets of the business process, identify the most effective solution to the process, and clearly define the future process state
• Convey process changes to others, gain organizational support for making the changes, and plan for a successful change project

Define the Quality of a Business Process

• People
• Process
• Tools
• Inputs

Choose a Business Process to Analyze

Understand the Business Analysis Process

• Definition of Business Process Analysis
• The Process of Business Process Analysis
• Role of the Business Analyst

Charter the Process Action Team

Identify the Stakeholders of a Business Process

Choose Information Gathering Techniques

Gather Information

• Preparation
• Execution
• Feedback and Validation

Document the Process Goal and Metrics

• Perform GQM Analysis

Model the Current (As-Is) Process

• ETVX Process Model
• SIPOC Analysis
• Use Case Diagrams
• Process Flowcharts
• Swim Lane Diagrams
• Data-Flow Diagrams (DFD)
• Entity-Relationship Diagrams (ERD)

Determine Causes of Problems

• Fishbone (Ishikawa) Causal Analysis

Determine Process Improvement Options

• Modeling the Improved (To-Be) Process

Make the Business Case for Process Improvement

Plan the Implementation

Hold a Project Retrospective

There are no prerequisites for this course.