IBM Tivoli Netcool Performance Manager for Wireless provides network operators and performance engineers with the tools to monitor and optimize the performance of their wireless networks. Learn how to install and configure the IBM Tivoli Netcool Performance Manager for Wireless 9.1.1 or 9.1.2 sof...

This workshop provides database developers working in enterprise environments using Microsoft SQL ServerT 2005 the knowledge and skills to evaluate and improve queries and query response times.

This customer service training class teaches telephone courtesy and service. In this class, students will learn to provide high quality customer service over the telephone by improving their listening and questioning skills to clarify customer needs. Students will learn to create action plans to...

The System Administration for the Solaris 10 Operating System (Solaris 10 OS), Part 1 course gets you further engaged with the most efficient, secure, and reliable operating system ever built. This course gives you direct experience with the most essential system administration tasks in the Solar...

This course builds on email and calendaring skills and will provide the skills needed to communicate in real time with other users, personalize mail, organize items, share and link contacts, create forms, and work offline and remotely. (Second Edition)

This course is available as one of 19 courses in the MCTS: Windows Server 2008 Active Directory Configuration (MSR) course bundle.

This course provides students with the knowledge and skills to design a secure network infrastructure. Topics include assembling the design team, modeling threats, and analyzing security risks.

This advanced course is designed for portal administrators, new to IBM WebSphere Portal, who need to design, build, and manage a high-availability portal environment. This includes clustering, cross-environment deployment, and deployment of resources into a cluster. In this course, those who are...

This course provides the knowledge and skills to configure Active Directory Domain Services in a distributed environment, implement Group Policies, perform backup and restore, monitor and troubleshoot Active Directory related issues.

Two of the most significant technological development trends of the past few years have been the Java 2 Platform, Enterprise Edition (J2EE), a platform specifically geared to the needs of enterprise systems, and the Rational Unified Process (RUP), a comprehensive development methodology. Building...